Products that are unopened or unused (in new, re-sellable condition) may be returned within 30 days of receipt for a full refund minus the cost of shipping.

If your product has been used or opened and there is a defect, missing pieces, or damage, please contact our Customer Service team about resolving your issue.

Products that are beyond the 30 day return window (whether opened or unopened) will not be eligible for return unless deemed acceptable by AreYouGame.com.

Please provide the reason for your return, product name, and order number when requesting a return with our Customer Service team.

AreYouGame.com is an online retailer that offers the largest selection of games, puzzles, and activities. In order to provide this great selection, we sell our own products but also distribute products from other manufacturers.

For all University Games, Briarpatch, Front Porch Classics, BePuzzled, U-Create, and Great Explorations, please contact University Games’ Customer Service team for replacement pieces by completeing this form or emailing them at consumer@ugames.com.

For AreYouGame.com branded products, please contact AreYouGame.com’s Customer Service Team for replacement pieces by completeing this form or emailing them at orders@areyougame.com.

For all other products, please check the product package to identify the product manufacturer and contact them directly for replacement pieces.

Please provide documentation (pictures) to our Customer Service Team at orders@areyougame.com so we can process your damage claim and approve your return, replacement or refund.  We will send you a pre-paid return shipping label so that you can return the damaged item (as either a PDF you can print or we can print it for you.) If you would like us to replace the item, please let us know when you are submitting your documentation. If you are unable to provide pictures, ask us for a pre-paid shipping label and we can process the damage claim when we receive the damaged item back.

We strive to provide our customer with the best quality games and if you aren’t satisfied we want to know what we could do to make your experience better. Please contact our Customer Service team at orders@areyougame.com to see how we can improve your gaming experience.

Return requests will be processed within 48 hours of the request. Once we have received your return, we’ll issue a refund towards the original payment method used on the order for the item that has been returned, depending on the condition of the return, unless you have already contacted customer service for resolution. This normally will take a week to process, but during the holidays it may be longer.  The process time to your original payment method will be dependent on the credit card company.  Please reach out to our Customer Service team prior to returning your item(s).

During the holiday season, we extend our 30-day return policy to cover purchases that may have been purchased as gifts. Orders placed from November 1st through December 31st may be returned until January 31st.

If the product is damaged, defective, or you received the wrong product, AreYouGame.com will provide you with a pre-paid shipping label.  Please contact our Customer Service team before processing any returns.  Returns that are not sent to our Customer Service team will be subject to additional delays. 

If you received the wrong product, please contact our Customer Service team at orders@areyougame.com and provide us with your order number, product you did receive, and the product you should have received. We will work with you directly to resolve the issue and get your gaming experience back on the board.

We understand you may discover that someone already has one of the items in the bundle.

Items bundled together received a special discount, and you would lose the discounted price if we need to break the bundle.

If you return one or multiple unopened product(s) in good condition within the return window, we would need to charge you full price for the remaining items, and you would be refunded the difference for the item(s) you returned. 

Please check out our Return Policy for any additional questions. 

We accept all major credit cards and PayPal. At this time we are unable to accept checks, e-currency, or any other forms of payment. e-Gift cards purchased through AreYouGame.com can only be used through our website at the time of purchase.

You will be charged for your order once the item has shipped from our facility.

Our team is driven to provide our customer with a world-class experience which includes rapid turn-around times for shipping. Order received prior to 12:00 pm (CST) will be shipped the same-day while orders received after 12:01 pm (CST) will ship the following business day. Due to our expedited shipping process, orders cannot be cancelled.

Our team is driven to provide our customer with a world-class experience which includes rapid turn-around times for shipping. Order received prior to 12:00 pm (CST) will be shipped the same-day while orders received after 12:01 pm (CST) will ship the following business day. Due to our expedited shipping process, orders cannot be modified.

At this time we are not accepting pre-orders for items that are sold out. To make sure you stay up-to-date on all our new games and restocked items, subscribe to our newsletter for latest information.

Our Customer Service team is available Monday – Friday, 8:00 am – 5:00 pm (CST). If we missed you, you can email us at orders@areyougame.com and we will follow-up with you the next business day.

Our offices are closed Saturday - Sunday and for all major US holidays including, but not limited to: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, and New Year's Eve.  If we missed you, you can email us at orders@areyougame.com and we will follow-up with you the next business day.

If you purchased an AreYouGame.com product through one of our retail partners, please contact the retailer on processing a return or issuing a refund. We are unable to process returns or refunds on their behalf.

AreYouGame.com is an online retailer that offers the largest selection of games, puzzles, and activities. In order to provide this great selection, we sell our own products but also distribute products from other manufacturers.

For all University Games, Briarpatch, Front Porch Classics, BePuzzled, U-Create, and Great Explorations, please contact University Games’ Customer Service team for instructions by completing this form or emailing them at consumer@ugames.com or visit our instructions page.

For AreYouGame.com branded products, please contact AreYouGame.com’s Customer Service Team by completeting this form or emailing them at orders@areyougame.com or visit our instructions page.

For all other products, please check the product package to identify the product manufacturer and contact them directly for instructions.

Promotional codes are required at the time of checkout. Offers cannot be applied to previously placed orders. Out of stock items are not eligible. Offers are valid online at www.areyougame.com on orders shipping to U.S. addresses only. Offers do not include the purchase of AreYouGame Gift Cards, sales tax, shipping and handling, or items that are not in stock at the time of purchase. Ongoing offers are subject to change without notice. Only authorized orders will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offers and to modify or cancel this promotion at any time. Other restrictions may apply.