We want you to have fun playing, piecing, or crafting together what you ordered. And although we do our best to ensure your product arrives to you ready to play, sometimes there may be an issue. If you have an issue with your recent purchase our Customer Service team is here to help. If you are not satisfied with your order, you may request a return within 30 days of receipt. Unfortunately, AreYouGame.com is unable to process returns from our retail partners, only purchases made directly through AreYouGame.com.
Return by Mail
- Use the original shipping packaging or sturdy corrugated box.
- Inside the box, enclose the original packing slip and item you wish to return.
- Carefully re-package the item you wish to return and ship to the following address:
Attn: Returns Department
11201 N Airworld Dr.
Kansas City, MO 64153
- On the return shipping label, clearly write your order number.
- If provided, attach the prepaid return shipping label over the original shipping label on the box. Remove any additional labels that may be on the box.
- Drop your package off at the shipping carriers location or closest drop-off box.
Once we have received your return, we’ll issue a refund (within 3 business days) towards the original payment method used on the order for the item that has been returned.
Unopened or Unused
Products that are unopened or unused (and new, re-sellable condition) may be returned within 30 days of receipt for a full refund minus the cost of shipping. A pre-paid return shipping label will not be provided if the product is no longer wanted or needed. A pre-paid return shipping label will be provided if the wrong product was received.
Products that have been unopened or unused may be returned within 30 days of receipt for a full refund or replaced if there is damage to the exterior of the item caused by shipping damage. Please provide documentation (pictures) to our Customer Service team at firstname.lastname@example.org so that we can process a freight claim on your behalf.
Our Customer Service team will send a replacement order in lieu of a refund if requested by the customer.
Used or Open Items
If your product has been used or opened and there is a defect, missing pieces, or damage, please contact our Customer service team at email@example.com about resolving your issue.
Missing Pieces or Parts
For all University Games, Briarpatch, Front Porch Classics, BePuzzled, U-Create, and Great Explorations, please contact University Games’ Customer Service team for replacement parts at firstname.lastname@example.org.
For AreYouGame.com branded products, please contact our Customer Service team for replacement pieces at email@example.com or 866-853-8970.
For all other products, please check the product package to identify the product manufacturer and contact them directly for replacement pieces.
Products that are beyond the 30 day return window (whether opened or unopened) will not be eligible for return unless deemed acceptable by AreYouGame.com.
During the holiday season, we extend our 30-day return policy to cover purchases that may have been purchased as gifts. Orders placed from November 1st through December 31st may be returned until January 31st.