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Return Policy

Return Policy

We want you to have fun playing, piecing, or crafting together what you ordered.  And although we do our best to ensure your product arrives to you ready to play, sometimes there may be an issue.   If you have an issue with your recent purchase our Customer Service team is here to help.  If you are not satisfied with your order, you may request a return within 30 days of receipt.  Unfortunately, is unable to process returns from our retail partners, only purchases made directly through 


Return by Mail

  1. Use the original shipping packaging or sturdy corrugated box.
  2. Inside the box, enclose the original packing slip and item you wish to return.
  3. Carefully re-package the item you wish to return and ship to the following address:
Attn: Returns Department
11201 N Airworld Dr.
Kansas City, MO 64153 

  1. On the return shipping label, clearly write your order number.
  2. If provided, attach the prepaid return shipping label over the original shipping label on the box.  Remove any additional labels that may be on the box.
  3. Drop your package off at the shipping carriers location or closest drop-off box.


Refund Information

Once we have received your return, we’ll issue a refund towards the original payment method used on the order for the item that has been returned, depending on the condition of the return, unless you have already contacted customer service for resolution.  This normally will take a week to process, but during the holidays it may be longer. 

Unopened or Unused

Products that are unopened or unused (and new, re-sellable condition) may be returned within 30 days of receipt for a full refund minus the cost of shipping.  A pre-paid return shipping label will not be provided if the product is no longer wanted or needed.  A pre-paid return shipping label will be provided if the wrong product was received. 

Shipping Damage

Please provide documentation (pictures) to our Customer Service Team at so we can process your damage claim and approve your return, replacement or refund.  We will send you a pre-paid return shipping label so that you can return the damaged item (as either a PDF you can print or we can print it for you.) If you would like us to replace the item, please let us know when you are submitting your documentation. If you are unable to provide pictures, ask us for a pre-paid shipping label and we can process the damage claim when we receive the damaged item back.

Used or Open Items

If your product has been used or opened and there is a defect, missing pieces, or damage, please contact our Customer service team at about resolving your issue.

Missing Pieces or Parts

For all University Games, Briarpatch, Front Porch Classics, BePuzzled, U-Create, and Great Explorations, please contact University Games’ Customer Service team for replacement parts at

For branded products, please contact our Customer Service team for replacement pieces at or 866-853-8970.

For all other products, please check the product package to identify the product manufacturer and contact them directly for replacement pieces. 


Products that are beyond the 30 day return window (whether opened or unopened) will not be eligible for return unless deemed acceptable by

Holiday Returns

During the holiday season, we extend our 30-day return policy to cover purchases that may have been purchased as gifts.  Orders placed from November 1st through December 31st may be returned until January 31st