Hi Susan,
Thank you for your most recent order! We are sorry to hear that you had a difficult experience with the 3D Crystal Puzzles. You can find the instruction pages for all of our 3D Crystal Puzzles here: https://areyougame.com/pages/3d-crystal-puzzle-instructions.
We appreciate all feedback from our customers, positive or negative, and strive to provide a positive shopping and gaming experience for everyone. Please let us know if there is anything additional we can help you with.
Thank you!
AreYouGame Customer Service