Hi Susan,
I’m so sorry, we have been in contact with USPS about scanning our outgoing Manifests, and they are not doing great this year. We have been in touch with them every day, but still cannot make them scan our manifests or get packages delivered when their estimates show. They are incredibly short staffed this year, and we can only guarantee when we will ship the packages.
We received your order 11/30/24 and we packed and put it on a truck on 12/1/24. USPS picked up the truck on Monday 12/2/24. We sent them the manifests, and they did not scan them.
Here is from our FAQ’s:
How long will it take to get my order?
UPS Next-Day Air Saver
• Orders received by 12 Noon CST Monday – Friday will be shipped the same day**, and you should receive the package the following business day. UPS Next Day Air Saver promises next-day delivery between 3:00 and 4:30 p.m. to commercial addresses, and at the end of the day to residential addresses.
USPS Priority
• Orders received by 12 Noon CST Monday - Friday will be shipped the same day**, and USPS states that Priority Mail should be received between 1-3 days. We believe this is in actuality 1-5 days.
Carrier Delays
• Our policy is to ship all orders received by 12 Noon CST Monday – Friday to ship the same day**. Once the carrier has picked up the package, the delivery time may vary due to many reasons – from natural disasters to holiday shipping to employee shortages, we have notice all of the carriers have been struggling to keep up with the demands – so we cannot be responsible for carrier delays once the order has left our warehouse. We can only guarantee when we will ship your order.
**Please note that Saturday, Sunday and holidays are not considered business days for order shipping. With the exception: From the day after Thanksgiving to December 23rd, our cut-off time for shipments is for orders received by 4PM. We will have pickups on Saturdays as well. We will be here on Sundays during those times, but we don’t have carriers picking up the packages until Monday evening.
If you do not receive your order in time for an occasion, please return it unopened (so they do not charge you for the return shipping) and I will give you a full refund for your order for the issue.
We are hoping they will deliver very soon! As you can imagine, there are a lot of understandably frustrated customers!
