Orders received Monday through Friday before 12:00 pm (CST) will ship the same day. Orders received after 12:01 pm (CST) will ship by the end of the next business day. Orders received after 12:01 pm (CST) on Friday through Sunday will ship by the end of the day on Monday. Please note that Saturday, Sunday and holidays are not considered business days for order shipping, except from the day after Thanksgiving to December 23rd we have pickups on Saturdays as well.

We want you to have fun playing, piecing, or crafting together what you ordered. And although we do our best to ensure your product arrives to you ready to play, sometimes there may be an issue. If you have an issue with your recent purchase our Customer Service team is here to help. If you are not satisfied with your order, you may request a return within 30 days of receipt. Unfortunately, AreYouGame.com is unable to process returns from our retail partners, only purchases made directly through AreYouGame.com. During the holiday season, we extend our 30-day return policy to cover purchases that may have been purchased as gifts. Orders placed from November 1st through December 31st may be returned until January 31st.For more information, please visit: https://areyougame.com/pages/return-policy

Please first check around the general vicinity of your front door, mailbox, garage, side gate, or yard for your package. Many times mail carriers will hide packages out of plain sight to prevent theft. You might also check with your neighbors to ensure the mail carrier did not leave your package with them. If after checking these areas, you do not find your package, please contact us at orders@areyougame.com.

View the full list of our FAQs here: https://areyougame.com/apps/frequently-asked-questions or, contact our customer service team at orders@areyougame.com.