Mark,
Thank you for your feedback. We are sorry that you are missing pieces. The manufacturer of this puzzle is University Games. We do handle customer service for University Games US, but not University Games Australia. Therefore, we have forwarded your concern to the University Games Australia customer service who should be reaching out to you soon.
Please contact our US customer service if you do not get a response for Australia and we will reach out to them again. The contact info for University Games US Customer Service is info@ugames.com.
We hope once your issue is resolved that you will consider updating your review.
Thanks